14-Day Satisfaction Guarantee
You can't always inspect and try-out items you buy online, so we provide a flexible return policy on all items purchased from our website sight unseen.
If for any reason whatsoever you are not satisfied, please return the goods in their original, unmarked condition and packaging within 14 days, and choose either a full refund, or to swap/upgrade to another item (the original delivery charge is not refunded).
This guarantee is in addition to your Consumer Guarantee rights
(which, for example, allow you to ask for a refund if goods have a major fault or differ significantly from what you ordered).
We hope this gives you comfort and peace-of-mind with buying from SuperWH!
Customers Wishing to Return Items
If you are a customer who wants to send something back, please read on...
Please email us before sending items back so that we can prepare. The easiest way is to reply to your purchase confirmation email.
Remember, you have 14 days from the date the courier delivered the item.
Unwanted items can be returned to one of our 4 NSW stores in person
, or by mail to the following address:
27 Glasgow Lane
Lismore NSW 2480
You are responsible for arranging, and paying for, freight and insurance. Unfortunately, you're also responsible for any damage in transit, so please package the items carefully!
Once we receive the returned products in original, unmarked condition and packaging, we will issue your refund, or ship your replacement items, within 2 business days.
Again, you can do this in a Sportspower Super Warehouse store
in person if that's more convenient.